We hope you will be happy with your purchase.

However if for any reason you are not, please refer to the following.

Delivery

Typically most orders are shipped 3-5 working days. Please note some of our items carry longer lead times so please check the Delivery Information on the product page for more information.

We can ship our smaller items and accessories internationally. Sadly we are not able to send furniture or large and fragile items overseas.

Returns

Please check your purchase fully on receipt. Transit damage must be reported within 3 days of delivery. All items and parts of items must be checked for any damage prior to assembly. If you change your mind for any reason and you wish to return your purchase you must notify us within 30 days in writing by email.

Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. All products must be returned in their original packaging for a full refund or replacement. Failure to do so may result in a compensation charge for any damages that occur in transit. Items must not have been used or assembled in any way. Kabulture retains the right to refuse a refund on any item not deemed to be resalable. Returns cannot be accepted once the assembly process has begun.

Please note that we do not offer a free returns service. We do not refund the returns postage cost or the original delivery charge. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well. We reserve the right to refuse a refund on any item if the above conditions have not been met.

If your purchase is not fit for purpose, is misdescribed, faulty, damaged, or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer.

You must check all items and parts of items for damage prior to assembly. Include your customer order details with the package, as we cannot process the returned goods without these. Once received, the items will be checked and a replacement or refund issued within one week.

Exchanges

We accept exchanges, however return postage and postage for the exchanged item is not covered by Kabulture. Exchanged item/s will be sent upon receipt of the original item, received undamaged and resalable condition.

Sale Items

Unfortunately, sale items cannot be refunded.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS